You can also get help from the many experts in the Individual Troubleshooting forum. You can post a personalized topic detailing your problems, and other members can reply with helpful advice and solutions. Note: be sure to read and follow instructions carefully for best results.
Intermittent System is too Busy Error. Our team is aware that some players may be receiving a “System is too Busy” error message and they are working on a solution. For updates, please visit our forums.
We are experiencing unexpected delays in addressing customer service tickets. At this time it may take 3-5 days to receive a response. We apologize for the inconvenience and encourage you to check out Answer HQ in the meantime.
Download Games Manager & IE 11: Our team is aware of an issue using the Download Games Manager in IE 11 and is working on a fix. Please visit our forums for a work around to allow you to continue to access your games.
Play Again button not starting new game on Java 7u45: Our team is aware of an issue that when you click Play Again when using Java 7u45 that the game will not start a new game. Please check our forums for steps on how to update your Java.
Please check our Forums for other known issues.
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