You can also get help from the many experts in the Individual Troubleshooting forum. You can post a personalized topic detailing your problems, and other members can reply with helpful advice and solutions. Note: be sure to read and follow instructions carefully for best results.
Our Android Pogo Games App is crashing after login. Due to a configuration issue we have updated the badge to Sweet Tooth. If you have not activated this week’s Pogo Games App badge you will now be able to login. Otherwise you must wait until Wednesday to run the app again. Thanks for your patience.
The Activate Challenge button is grayed out for some Personal Challenges in Badge Central. Click on the challenge name title to activate these challenges from the Popup More info…
Google Chrome browser version 42.xx and above will no longer directly support the Java platform. We highly recommend using another browser such as Internet Explorer 11 or the latest Firefox. Read More.
If you are working on a Badge during a long play session of two or more hours, please be sure to close your game window occasionally to record your Badge progress.
Swashbucks challenges are not gaining progress at this time. Our team is investigating.
If you believe you completed the Weekly Challenge but your status says otherwise, your badge may already be awarded. To find your badge in your Weekly Badge Album, go to the current weekly album and click “Go to Last Page.” For more information, go here.
Download Games Manager & IE 11: Our team is aware of an issue using the Download Games Manager in IE 11 and is working on a fix. Please visit our forums for a work around to allow you to continue to access your games.
Please check our Forums for other known issues.
Pogo Help Center
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General Site Questions
- Help! My game won’t load
- Java help and information
- Google Chrome no longer supports Java
- Flash games help and information
- Clearing your browser’s cache
- How to adjust your screen resolution/screen size
- How to fix your browser’s zoom level back to 100%
- Enable Java for Lion (OS X10.7) and Mountain Lion (OS X10.8)
- Trouble accessing Pogo games on AOL
- Windows 8 (Win8) Configuration Information