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Getting Started

Click here to scan your computer for common problems such as outdated software. For additional help and support from our EA Customer Experience staff, visit the Pogo Help Center.

You can also get help from the many experts in the Individual Troubleshooting forum. You can post a personalized topic detailing your problems, and other members can reply with helpful advice and solutions. Note: be sure to read and follow instructions carefully for best results.

Known Issues

Google Chrome may pause animated Badges not displayed near the middle of your screen. Simply click the Play button on the Badges to show these animations if they are paused.
Non-standard zoom settings can cause problems dragging cards or clicking on objects in Hidden Object Games.. Other games may also be affected when dragging or clicking on cards. Learn more from this help article.
Swashbucks challenges will no longer gaining progress. If you are working on a Swashbucks Challenge, please contact support.
If you believe you completed the Weekly Challenge but your status says otherwise, your badge may already be awarded. To find your badge in your Weekly Badge Album, go to the current weekly album and click “Go to Last Page.” For more information, go here.

Please check our Forums for other known issues.