You can also get help from the many experts in the Individual Troubleshooting forum. You can post a personalized topic detailing your problems, and other members can reply with helpful advice and solutions. Note: be sure to read and follow instructions carefully for best results.
The latest version of Google Chrome is pausing Flash content when loading games. This means you may see a delay on game launch and a gray “Play” icon during the loading screen on Flash games. This can be corrected in Google Chrome by visiting: chrome://plugins. Go to the Adobe Flash Settings and check the “Always allowed to run” checkbox on the bottom of the entry.
Google Chrome versions 45 and up no longer support Java. Visit our Java page for a list of games affected. There is no workaround for this issue within Chrome. As such, as we highly recommend using another browser, like the latest version of Firefox.
Internet Explorer 11 may also be used, however you will need to utilize a workaround. As Java 8.6 causes loading issues in Internet Explorer 11, you will need to downgrade to Java version 8u51. More info is available here.
Currently, the easiest solution for playing Java games is to use the latest version of Firefox.
Non-standard zoom settings can cause problems dragging cards or clicking on objects in Hidden Object Games.. Learn more from this help article.
Swashbucks challenges are not gaining progress at this time. Our team is investigating.
If you believe you completed the Weekly Challenge but your status says otherwise, your badge may already be awarded. To find your badge in your Weekly Badge Album, go to the current weekly album and click “Go to Last Page.” For more information, go here.
Download Games Manager & IE 11: Our team is aware of an issue using the Download Games Manager in IE 11 and is working on a fix. Please visit our forums for a work around to allow you to continue to access your games.
Please check our Forums for other known issues.
Pogo Help Center
Billing & Account
General Site Questions
- Help! My game won’t load
- Java help and information
- Google Chrome no longer supports Java
- Flash games help and information
- Clearing your browser’s cache
- How to adjust your screen resolution/screen size
- How to fix your browser’s zoom level back to 100%
- Enable Java for Lion (OS X10.7) and Mountain Lion (OS X10.8)
- Trouble accessing Pogo games on AOL
- Windows 8 (Win8) Configuration Information