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Getting Started

Click here to scan your computer for common problems such as outdated software. For additional help and support from our EA Customer Experience staff, visit the Pogo Help Center.

You can also get help from the many experts in the Individual Troubleshooting forum. You can post a personalized topic detailing your problems, and other members can reply with helpful advice and solutions. Note: be sure to read and follow instructions carefully for best results.

Known Issues

Attention: Due to increased holiday traffic to support channels, technical support issues should be directed at AnswersHQ for timely responses to questions. For Account or Billing related issues, please continue to use our EA Help Contact Us support channel. Thanks for your patience!
On Firefox, certain games may be giving a “The Java plugin has crashed.” error message. Click the “Reload the page” button to try again. Alternatively you may use the Internet Explorer 11 with the latest Java 8.65 installed.
Attention Internet Explorer 11 users: Please install the latest Java 8.65 for full compatibility with Pogo’s Java games.
The latest version of Google Chrome is pausing Flash content when loading games. This means you may see a delay on game launch and a gray “Play” icon during the loading screen on Flash games. This can be corrected in Google Chrome by visiting: chrome://plugins. Go to the Adobe Flash Settings and check the “Always allowed to run” checkbox on the bottom of the entry.
Google Chrome versions 45 and up no longer support Java. Visit our Java page for a list of games affected. There is no workaround for this issue within Chrome. As such, as we highly recommend using another browser, like the latest version of Firefox.
Internet Explorer 11 may also be used.
Non-standard zoom settings can cause problems dragging cards or clicking on objects in Hidden Object Games.. Learn more from this help article.
Swashbucks challenges are not gaining progress at this time. Our team is investigating.
If you believe you completed the Weekly Challenge but your status says otherwise, your badge may already be awarded. To find your badge in your Weekly Badge Album, go to the current weekly album and click “Go to Last Page.” For more information, go here.

Please check our Forums for other known issues.