You can also get help from the many experts in the Individual Troubleshooting forum. You can post a personalized topic detailing your problems, and other members can reply with helpful advice and solutions. Note: be sure to read and follow instructions carefully for best results.
Gems awarded for unlocking Mix-N-Magic Gem Packs are applied to your account instantly after cards are turned. To confirm any Gems that have been added your account you can check your “Gem transaction record” in the “Billing and Subscription section” of the “My Account” page.
The Pogo Games app on iOS has been updated to 1.25. Please manually update your app via the App Store. This has corrected the issue requiring an in-app purchase for Club Pogo members. After login, Club Pogo members once again have access to all app games and functions without any additional purchase.
Our team is aware that using Java 8 may not function properly with our games. Our team is looking into this issue further and fix will be released as soon as possible. For now we recommend uninstalling Java 8 and installing the latest Java 7 update. Click here for instructions on how to revert back to Java 7.
We are experiencing unexpected delays in addressing customer service tickets submitted via email. We recommend you choose other support channels that are displayed on the Contact Us page, such as phone or live chat. You can also find answers to many questions on Answers HQ.
Download Games Manager & IE 11: Our team is aware of an issue using the Download Games Manager in IE 11 and is working on a fix. Please visit our forums for a work around to allow you to continue to access your games.
Please check our Forums for other known issues.
Pogo Help Center
Billing & Account
General Site Questions
- Help! My game won’t load
- Java help and information
- Flash games help and information
- Clearing your browser’s cache
- How to adjust your screen resolution/screen size
- How to fix your browser’s zoom level back to 100%
- Enable Java for Lion (OS X10.7) and Mountain Lion (OS X10.8)
- Trouble accessing Pogo games on AOL
- Windows 8 (Win8) Configuration Information